Refunds & Returns

Last updated 28 August 2026. This policy sets out your rights as a consumer buying from us in South Africa.

Your right to cancel

Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel an online order within 7 days of receiving it, for any reason and without penalty. We allow 15 days. To withdraw, email us at theteam@bikestand.co.za with your order number before that period ends. You then have a further 14 days to send the goods back.

We refund the price you paid, including the standard delivery charge, within 14 days of receiving the goods back or of receiving proof that you have sent them. You pay the direct cost of returning the goods unless the item is faulty or we agree otherwise. Handling beyond what is necessary to inspect the goods may result in a deduction for diminished value; this does not remove your right to cancel.

If you are buying from outside South Africa, equivalent rights usually apply under your own national law, and we apply this policy in the same way wherever you are.

Does anything fall outside the right to cancel?

No. Every item we sell carries the full right.

That is worth saying plainly, because a made-to-order exemption is sometimes claimed where it does not apply. Everything here is stock, bought by quantity and sent as it comes, so the exemption is not available to us and we do not claim it.

Ask us anyway if you are unsure whether something suits your bike, your wall or your space. Email theteam@bikestand.co.za and we would rather answer before you order than after.

What we ask when you send something back

Notify us within 15 days of delivery, then send the goods back within a further 14 days. When returning an order:

• include your cancellation or return reference;
• pack it securely, using the original packaging if available; original packaging is not a condition of statutory cancellation rights;
• you have the receipt, order confirmation or other proof of purchase from this website.

We cannot accept returns of anything bought from a third-party retailer. Your refund is processed 24 to 48 hours after we receive the item back, and goes to the card or card you paid with, unless you ask us to hold it as credit against a future order instead.

Cancelling before it ships

Contact us as soon as possible to stop or change an order before dispatch. We handle orders within 24 to 48 hours. If dispatch cannot be stopped, use the return process above. Packing or dispatch does not end your statutory right to cancel, and no cancellation fee applies.

Damaged, wrong or missing

If a product arrives damaged or with parts missing, if you are sent something different from what you ordered, or if your order does not arrive at all, tell us straight away at theteam@bikestand.co.za. Our support team deals with all three, and none of them costs you the return postage. Questions about this policy itself go to theteam@bikestand.co.za.

Faulty, damaged or incorrect items

This part applies to everything we sell. Nothing above affects it.

If your order arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you. Under the Consumer Protection Act 68 of 2008, goods must match their description and be fit for their purpose, and the Act gives you a 6-month implied warranty of quality from delivery. You can ask for a repair, a replacement or a refund, and we pay the cost of returning the item.

Damaged in transit

If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund and we cover the return postage. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights.

Items missing or the wrong thing sent

Tell us and we will fix it. If the parcel never arrives, or arrives with parts missing, or contains something you did not order, that is on us to resolve and it costs you nothing.

How to return something

Email theteam@bikestand.co.za with your order number and a short note about what you would like to do. We will reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right warehouse and is credited to your order.

We aim to process refunds within 24 to 48 hours of receiving the returned goods. Payment providers usually take a few further working days to show the money back on your statement. Refunds go back to the payment method you used, or can be held as credit against a future order if you would rather.

Cancelling before dispatch

Any order can be cancelled free of charge before it is dispatched. Most orders are packed within 24 to 48 hours, so tell us as soon as you can and we will tell you where yours has got to.

If something goes wrong

If you are unhappy with how we have handled a return, email theteam@bikestand.co.za and we will look at it again. Your statutory rights are not affected by anything on this page.